Refund Policy

Refund Policy 💸

We believe in the quality of our products and want you to be 100% satisfied with your purchase. However, if something does not meet your expectations, we are here to make it right!

Easy Returns ✅

If for any reason you need to return your item, we have made the process simple and straightforward:

• We accept returns within 10 days of purchase.
• Your item must be unused and in its original packaging, ensuring it is in the same condition as when you received it.

While we cannot accept returns on customized or personalized items and sale items, we stand behind the quality of our products and are committed to ensuring a smooth return process for eligible items.

How to Start a Return 📨

Just reach out to our friendly support team at contact@brownstick.com. We will guide you through the steps to send your item back. The return shipping costs will be covered by our team.

Once your return is received and inspected, we will let you know if it is approved, and you can expect your refund within 5-7 business days back to your original payment method!

Timely Refunds ⏱️

If your refund has not received yet, do not worry! Sometimes it takes a little time for your bank or credit card company to process it. If it is taking longer than expected, feel free to contact us, and we will assist you every step of the way.

We are Here to Help 🛠️

If your item arrives damaged or defective, let us know immediately! We will happily send you a replacement or issue a full refund. You deserve the best, and we are committed to making sure every product you receive from us is in perfect condition.

Hassle-Free Exchanges 🔄

If you need to exchange your item for the same one due to any issues, we have gotten you covered! Just get in touch, and we will arrange a quick and easy exchange.

We have designed our policy with you in mind, to ensure that your experience with us is always a positive one. We appreciate your trust in our products and are here to make sure you are fully satisfied!