Refund Policy
Your Satisfaction, Our Promise
At Brownstick.com, we stand behind the quality of every handcrafted product we offer. If you're not completely satisfied with your purchase, we're here to help—quickly and kindly.
Easy Returns ✅
We accept returns within 15 days of delivery, as long as:
- The item is unused and in its original packaging
- The product is in the same condition as received
❌ non-returnable items:
- Customized or personalized products
- Sales or clearance items
We value your trust and aim to make returns smooth and stress-free for all eligible orders.
How to Start a Return 📨
Simply email our support team at contact@brownstick.com with your order number and reason for return. We will provide you with step-by-step instructions.
✔️ Return shipping is on us!
Once your return is received and inspected, we’ll notify you of approval and issue your refund within 5–7 business days to your original payment method.
Refund Delays? ⏱️
If your refund hasn’t appeared yet:
- Double-check with your bank or credit card provider
- Some processing times may vary
- Still waiting? Reach out to us—we’re here to assist at every step
Damaged or Defective Items 🛠️
If your order arrives damaged or defective, contact us right away. We’ll offer a full refund or send a free replacement, whichever you prefer. Your satisfaction is our top priority.
Hassle-Free Exchanges 🔄
Need to exchange your item due to an issue? No problem! We are happy to send a replacement for the same item quickly and at no extra cost. Just contact our team and we’ll take care of the rest.
We’ve created this policy with your peace of mind in mind. At Brownstick.com, we’re not just about eco-friendly products, we’re about creating a reliable, satisfying experience from start to finish.
Need help? Reach out anytime at contact@brownstick.com 💚
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