FAQ
At Brownstick, we care deeply about sustainability, quality, and community. Here are some frequently asked questions about our products and brand to help you better understand what we do.
1.What makes Brownstick products different?
Brownstick specializes in eco-friendly bamboo products and handmade items crafted by local artisans. We prioritize sustainability in every aspect of our production, from the materials we source to the packaging we use. Every product reflects our commitment to environmental responsibility and craftsmanship.
2.Where do you source your materials?
Our bamboo is sustainably sourced from carefully managed farms, ensuring minimal environmental impact. Our handmade products are crafted by artisans who use eco-friendly materials like organic cotton, velvet, and natural dyes.
3.Why choose bamboo over hardwood products?
Bamboo is one of the most sustainable materials available. It grows quickly, doesn't require replanting after harvest, and helps reduce carbon footprints. In contrast, hardwood takes decades to grow, making bamboo a much more eco-friendly choice for furniture, kitchen products, and décor.
4.Are your handmade products ethically produced?
Absolutely! We work directly with local artisans, ensuring fair wages and safe working conditions. By choosing Brownstick, you are supporting traditional craftsmanship and contributing to a more ethical supply chain.
5.How do I care for my bamboo and handmade items?
Answer: Bamboo is naturally durable and water-resistant. To keep it in great condition, simply wipe it with a damp cloth and avoid prolonged exposure to moisture. For our handmade crochet items, we recommend spot cleaning with mild detergent and air drying to maintain their quality.
6.What are the benefits of using bamboo products?
Bamboo is lightweight yet sturdy, making it perfect for furniture and home decor. It’s also water-resistant and naturally antibacterial, making it a great choice for kitchen products. Plus, its rapid growth rate makes it a sustainable alternative to hardwoods.
6.Are Brownstick products suitable for gifting?
Absolutely! Our products are perfect for gifts. We offer beautiful handmade crochet flower bouquets, eco-friendly home decor items, and bamboo kitchenware that make thoughtful, sustainable presents. We also offer gift wrapping and personalized notes.
7.How does shipping and delivery work?
We ship globally, and shipping times depend on your location. Generally, products are processed within 2-5 business days, and delivery times range from 5-10 business days. For custom or handmade items, please allow extra time for production
8.What is your return policy?
We want you to love your purchase! If you're not completely satisfied, you can return unused items within 30 days for a full refund. Please refer to our Return Policy for more details.
9.How can I stay updated on new products and promotions?
Sign up for our newsletter at the bottom of the homepage to receive updates on new products, promotions, and eco-friendly tips. You can also follow us on Instagram and Facebook for the latest updates.
10.Can wicker furniture be left outdoors year-round?
Natural rattan and wicker furniture should not be left outside in harsh weather conditions. However, synthetic wicker (resin-based) is more durable and can withstand outdoor environments if properly covered during extreme weather
Still have questions?
Feel free to contact our customer service team via email at support@brownstick.com or through our live chat on the website.