Política de envío
Absolutely! Here's a more accurate, polished, and professional rewrite of your Shipping Policy for Brownstick.com, while keeping the friendly and transparent tone:
Shipping Policy 📦🌿
We want you to receive your order quickly, safely, and in perfect condition. Below is everything you need to know about our shipping process, timelines, and what to expect.
Processing Time ⏳
Every item at Brownstick.com is handcrafted by skilled local artisans with care and attention to detail. As part of our commitment to ethical practices, we never rush the process or require overtime—ensuring both quality craftsmanship and fair working conditions.
Processing Time: 2–3 business days
Shipping Time: 5–10 business days, depending on your location
Non-Processing Days: Sundays & public holidays
Please note: During peak times like holidays or major sales, processing may take a little longer. We’ll notify you if delays occur.
Shipping Methods & Cost💸
We offer the following shipping options for your convenience:
Standard Shipping: Delivered in 5–10 business days
Free Shipping: On all orders over $20 (Standard shipping only)
Delivery times may vary slightly depending on your location.
Tracking Your Order 🔍
Once your order is shipped, you’ll receive a tracking number via email.
You can track your shipment either through the link provided or directly on our website.
If you haven’t received your tracking email within 3 business days, please check your spam folder or contact us at contact@brownstick.com.
Order Changes & Delivery Issues 🛠️
Order Modifications: After an order is processed, we are unable to change the shipping address, or the items ordered. Please review your order carefully before checking it out.
Delivery Issues: If your order is delayed or lost, contact us within 10 business days of the expected delivery date. We'll work with the courier to resolve the issue as quickly as possible.
Customs & Import Taxes 🌍
USA Orders: No additional charges and duties are included in the purchase price.
International Orders: Import duties and taxes may apply depending on your country. These are the customer’s responsibility and are not within our control.
Tip: Contact your local customs office for detailed information on potential charges or delays.
Additional Notes 📝
Undeliverable Packages: If a package is returned due to an incorrect address or failed delivery attempts, re-shipping fees will apply.
Multiple Shipments: Some items may ship separately based on size or availability. You'll receive separate tracking numbers if this applies to your order.
Need Help? 🤝
We’re here for you! If you have any questions or concerns, contact us anytime at contact@brownstick.com. Our support team is always happy to help.